摘要：To further promote these best practices, we selected several successful cases and created a series of concise, five-minute guides

5 Minute Guide for Hazard Reporting Reward Program: Best Practice of Bright Service

Editor’s Note：

The Work Safety Committee of the State Council has requested all production and business operation entities to establish an Internal Program Rewarding the Reporting of Work Safety Hazards by the end of 2025. At the beginning of this year, the Shanghai Work Safety Committee compiled the booklet “A Collection of Best Practices for an Internal Program Rewarding the Reporting of Work Safety Hazards”.

To further promote these best practices, we selected several successful cases and created a series of concise, five-minute guides to help all entities create and deploy their own programs. Today’s story is from Bright Service.

Shanghai Bright Life Service Group Co., Ltd. (hereinafter referred to as Bright Service) adheres to the core philosophy that “Safety is Bright's Best Management.” Building on the experience gained from supporting major national- and city-level projects, such as the China Flower Expo, the China International Import Expo and emergency projects, the company has established a safety hazard identifying and managing mechanism suitable for its all-weather service network.

Establishing and Improving Emergency Reporting Network

Bright Service has established a hazard identifying and reporting mechanism that includes prompt reporting, risk assessment, and hierarchical supervision. The company insists on holding weekly “Safety Sessions” to analyze problems and hazards identified during routine checks and summarizing learnings from these cases. When starting to serve new business formats or undertaking new projects, the safety department consistently conducts advance safety assessments to identify potential risk factors, analyze hazards and develop tailored emergency response plans. The company adopts a three-tier hierarchical inspection system comprising routine checks by frontline employees, random audits by middle management, and patrol inspections by senior management. To further enhance oversight, Bright Service has employed a “Mystery Guest” inspection mechanism which adopts methods such as undercover visits by the safety department, targeted fire safety spot checks, front desk phone audits, and unannounced night-time inspections. This mechanism works in conjunction with the company’s digital safety platform to strengthen the company's safety protection.

Establishing and Improving 'Dedicated Guardian' Reward System

Bright Service actively encourages employees to report abnormal situations without delay. The company promises that for voluntarily reported incidents which are properly addressed, even if there is some damage, the reporting employee(s) will not only be exempted from penalties but will be rewarded instead. This practice helps alleviate front-line employees’ concerns about potential criticism from supervisors, fostering a culture of openness and early intervention to minimize risks and losses. The company encourages employees or teams to adopt a broader perspective in identifying and reporting potential hazards, and to offer constructive suggestions for safety management. Individuals who make significant contributions or play key roles in hazard mitigation will be rewarded based on their level of involvement.

To formulize this approach, a four-tier reward system has been established, comprising “Dedicated Guardian”, “Safety Whistle-blower”, “Safety Star”, and “Safety Invention”. Various prizes and honorary recognition are delivered through a combination of immediate rewards, public commendation, annual evaluation incentives, and preferential treatment in reviews.

Establishing and Enhancing Case-Based Guidance System Inspired by Exemplary Models

Through the hazard reporting reward program, Bright Service has nurtured a number of outstanding teams and individuals in the field of workplace safety. By actively promoting and recognizing these role models, the company has effectively established a system that leverages their exemplary practices to enhance employees’ understanding and awareness of safety principles.

For example, Liu Chuanyang, a patrol worker at the China Flower Expo Park, drew on his experience and intuition to detect and respond to a fire incident caused by the special material and shape of an outdoor structure during his routine patrol, and was awarded the “Dedicated Guardian” prize.

Following the transformation of the China Flower Expo Village into a research and study tour base, room attendant Xu Xiaoye identified a safety hazard involving freely swinging glass doors in the bathroom and shower rooms. After promptly reporting the issue, limiters were installed to address the risk, and she received the “Safety Star” award.

Tao Minguo, a cleaner at Haitong International Automotive Terminal, used magnets to remove nails and metal scraps on the ground in the terminal's operational area, preventing damage to new vehicles during loading and unloading operations. His innovative low-cost solution earned him the “Safety Invention” prize.

To promote a culture of proactive safety engagement, Bright Service has compiled these cases into a booklet, using them as educational examples to encourage more employees to join in hazard reporting and providing constructive safety suggestions.

For more details about these best practice cases, please scan the QR codes below.

▌编译：协作发展处

就是对应急人最大的鼓励！

来源：上海应急守护