摘要：To further optimize the electricity business environment and enhance service quality and efficiency, State Grid Yexian Power Suppl

本文转自【Global Times Online】；

To further optimize the electricity business environment and enhance service quality and efficiency, State Grid Yexian Power Supply Company has recently implemented the “Chief Electricity Steward” model. This initiative provides dedicated “power butlers” for key projects and major enterprises, offering one-on-one support, real-time response, and proactive service, making electricity services more responsive and reliable.

“The dedicated ‘power butler’ service from the power supply company is a strong support for our high-demand enterprise,” said Ms. Wang, the contact person for Henan Xintianli Circular Technology Co., Ltd., on November 13, after receiving a visit from the Yandu Power Supply Center’s butler. As a leading enterprise in Yexian’s circular economy sector, the company focuses on resource recycling and eco-material development, requiring extremely stable power supply. The Yexian Power Supply Company has assigned an exclusive butler to handle all their electricity needs throughout the process.

The butler service model includes proactive on-site consultations to understand the full electricity usage process and establish exclusive customer profiles, recording key information such as power demands and equipment status in real time, ensuring early awareness of needs and early resolution of issues. By leveraging big data to analyze customer electricity usage patterns, combined with project construction progress and seasonal characteristics, the butler can anticipate potential needs such as capacity upgrades, maintenance, and energy efficiency improvements. Regular safety inspections are conducted for existing customers, with proactive recommendations for line optimization and energy conservation, shifting from a reactive approach to an active service model.

A 24-hour dedicated hotline and WeChat group ensure real-time communication and rapid response, allowing customers to submit requests at any time and receive immediate support. For fault reports and business inquiries, the “butler first-contact responsibility system” ensures full-chain closed-loop service, creating a robust support network under the “Chief Electricity Steward” framework.

So far, State Grid Yexian Power Supply Company has assigned dedicated butlers to four key projects and sixty-nine major enterprises through this model, achieving 100% customer satisfaction. Going forward, the company will continue to deepen the “Chief Electricity Steward” service, constantly optimizing processes and enhancing capabilities, providing high-quality power support to drive local economic and social development.(By Hou Yimin)

来源：环球网财经