摘要：One of the most common mistakes in communication is trying to do too much. 36There's no value in delivering any kind of communicat

第二节（共5小题；每小题2.5分，满分12.5分）

阅读下面短文，从短文后的选项中选出可以填入空白处的最佳选项。选项中有两项为多余选项。

One of the most common mistakes in communication is trying to do too much. 36There's no value in delivering any kind of communication, whether written, spoken, formal, or informal, if the message doesn't come across clearly. Being clear and brief– while maintaining interest and including everything your listeners need to know– is a high-level communication skill.

Here are some tips worth following in order to communicate more effectively.

Keep your audience in mind.

Your audience will naturally be more interested and engaged when you tailor your communications to their interests. 37This will engage their desire to understand and interact with the information.

Don't use ten words when one will do.

Even the most engaged and committed audience will eventually get bored. Keeping your message simple and clear will make it easier for people to understand. 38However, they're hearing it for the first time. Keep it simple.

39

If you've ever worked as an instructor, manager, trainer or coach, you'll know that there are few better ways to learn new information than to teach it. Ask the audience to contribute their ideas or to take a role in explaining new concepts and policies to others. Allow them to lead discussions and meetings to develop their communication skills.

Consider the best method to deliver your message.

If the information you're communicating isn't urgent, consider sending an email. Written communication will give your audience more time to review it, think it over, and follow up with questions. 40

Building effective communication skills takes time, but the effects are worth the effort.

A. Be patient.

B. Get the audience involved.

C. The best messages are often simple.

D. Speak directly to what matters to them.

E. You may be surprised by what your listeners offer.

F. It will also give them a handyrecord to refer back to.

G. As the speaker, you already know what you're going to say.

参考答案：CDGBF

文章主旨：本文是一篇说明文，介绍了有效沟通的方式。

答案详解：

36. C。空格处于段落中间，起到承上启下的作用。空格前One of the most common mistakes in communication is trying to do too much.沟通中最常见的错误之一就是试图做得太多。空格后There's no value in delivering any kind of communication, whether written, spoken, formal, or informal, if the message doesn’t come across clearly.如果传达的信息不清晰，传递任何形式的交流都没有价值，无论是书面的、口头的、正式的还是非正式的。由此可知，空格处强调的应是不要传达过多内容，要注重信息的清晰传达，C. The best messages are often simple.最好的信息往往是简单的。符合语境，因此应选C。

37. D。空格处于段落中间，起到承上启下的作用。根据空格处前Your audience will naturally be more interested and engaged when you tailor your communications to their interests.当你根据听众的兴趣量身定制你的交流时，他们自然会更感兴趣，更投入。可知，要根据听众的兴趣决定沟通内容，再结合空格后This will engage their desire to understand and interact with the information.这将激发他们理解信息并与之互动的欲望。D. Speak directly to what matters to them.直接说对他们重要的事情。进一步说明了要针对听众感兴趣的内容进行沟通，空格后的This指代Speak directly to what matters to them. 符合语境，因此应选D。

38. G。空格处于段落中间，起到承上启下的作用。根据小标题可知，本段围绕沟通内容要简洁展开。根据空格前Keeping your message simple and clear will make it easier for people to understand. 保持你的信息简单明了会让人们更容易理解。与小标题一致，表明简单明了的优点，根据空格后However, they're hearing it for the first time.然而，这是他们第一次听到。they指代前文的people，指听众，可知，这里是将讲话者和听众进行对比，As the speaker, you already know what you're going to say.作为演讲者，你已经知道你要说什么了。所以要简单明了，与下文逻辑连贯。因此应选G。

39. B空格处为该段的小标题，起到概括全段的作用。根据已有的3个小标题都为祈使句的特点，大概率答案在ABD之间，D项已选，就在答案AB之间。根据本段后两句Ask the audience to contribute their ideas or to take a role in explaining new concepts and policies to others. Allow them to lead discussions and meetings to develop their communication skills.请听众提出他们的想法，或在向他人解释新概念和政策方面发挥作用。允许他们领导讨论和会议，以发展他们的沟通技巧。

可知，本段建议讲话者让听众积极贡献想法参与到讨论中来。B. Get the audience involved.让听众参与进来，概括本段内容。因此应选B。

40. F。空格处于段尾，一般有两个考查方向：总结全段或承上而来。根据小标题Consider the best method to deliver your message.考虑传递信息的最佳方法。空格前Written communication will give your audience more time to review it, think it over, and follow up with questions. 书面交流将给你的听众更多的时间来回顾，思考，并跟进问题。F. It will also give them a handyrecord to refer back to.这也会给他们提供一个方便的记录来参考。It指代书面交流，also进一步说明了书面沟通的另一个好处，与上文衔接紧密。属于承上而来。因此应选F。

参考译文：

沟通中最常见的错误之一就是试图做得太多。最好的信息往往是简单的。如果传达的信息不清晰，传递任何形式的交流都没有价值，无论是书面的、口头的、正式的还是非正式的。清晰简洁——同时保持听众的兴趣，包括他们需要知道的一切——是一种高级的沟通技巧。

为了更有效地沟通，这里有一些值得遵循的建议。

把你的听众放在心里。

当你根据听众的兴趣量身定制你的交流时，他们自然会更感兴趣，更投入。直接说对他们重要的事情。这将激发他们理解信息并与之互动的欲望。

一个词就够了，不要用十个词。

即使是最投入、最忠诚的用户最终也会感到厌倦。保持你的信息简单明了会让人们更容易理解。作为演讲者，你已经知道你要说什么了。然而，这是他们第一次听到。保持简单。

让观众参与进来。

如果你曾经做过讲师、经理、培训师或教练，你就会知道，没有什么比教授新知识更好的方法了。请听众提出他们的想法，或在向他人解释新概念和政策方面发挥作用。允许他们领导讨论和会议，以发展他们的沟通技巧。

考虑传递信息的最佳方法。

如果你要传达的信息并不紧急，可以考虑发送电子邮件。书面交流将给你的听众更多的时间来回顾，思考，并跟进问题。这也会给他们提供一个方便的记录来参考。

建立有效的沟通技巧需要时间，但效果是值得的。

来源：悦悦课堂